Frequently Asked Questions
Last Updated on February 02, 2020
Who should i to contact if i have any question?”
If you have any question feel free to contact us on our contact page or on facebook.
Do you ship internationally?
Yes, see please our logistic partners (DPD, GLS, UPS)
Can i cancel or change my order?”
We are proud about to work with the best and leading suppliers, manufactures and carries so we can offer to you the best service and products. For the same reason our platforms and websites are integrated and your orders will be processed automatically.
We can stop or change your orders within 12 hours you have placed your order.
If you have created an account you can cancel or change your orders in the section MY ACCOUNT. You have to be logged.
Can i return a product?”
Yes, if you are not entirely satisfied with your purchase, we’re here to help:
Returns
You have 14 calendar days to return an item from the date you received it. We would provide a „retour“ label without additional costs for you.
To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
You do not have the right to revoke if it involves the delivery of one of the following products:
Items that have been customized/personalized.
Sealed goods that are not suitable for return due to hygiene and cleanness reasons.
Sealed goods that are used or worn by customers and show notables signs of usage.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). If you wish and available we can replace the product.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Do you have replacement guarantee?”
Yes, see section “Can i return a product?”
How long will it take to get my package?”
5 – 7 days
FEEL FREE TO CONTACT OUR SERVICE-TEAM:
